If you have experienced economic abuse and are leaving the abuser, you will be making some very brave decisions and taking some very important steps to reach safety. There can be a lot to consider as you build a strong economic position for yourself.
This information is designed to support you to think about the ways in which you are financially linked with the abuser. It provides information on how you can break those links to regain control of your own finances.
On this page
You may wish to use this checklist alongside the information on this page to ensure you have considered all the financial links that you may have with the abuser.
View or download the checklist here.
To fully separate your finances from the abuser, it will be useful to gather as much information as you can about your financial situation. This may not be easy if the abuser withheld this information from you throughout the relationship, or opened accounts or took out credit in your name without your knowledge.
If you can, try to find out:
Your bank or building society might be able to help you find out some of this information. Many banks and building societies have signed up to the UK Finance 2021 Financial Abuse Code, which means they have committed to inform people who have experienced domestic abuse, including economic abuse, about assets and liabilities held in their name. Ask your bank if this is a service they can offer you. It helps to speak to someone in the vulnerable customer team.
If it is safe to do so, take copies of any important documents you can gather. You may need these for things like accessing benefits, opening a bank account or starting a new job. Important documents include:
If you are unable to take the original documents safely, scanned copies, photos or a screenshot of the documents may also be useful. If you can’t take copies, try to note down or memorise any important information, such as bank account numbers, or your National Insurance number.
Apps such as Bright Sky let you upload photos in a secure way, without any content being saved on the device you use.
Reporting economic abuse to your bank or building society can be daunting, but this can be an important step to help you reach economic safety.
There is a lot that the bank can do to support you. They may be able to suggest ways of delinking your finances from those of the abuser, and of ensuring any new banking information is safe and secure to help prevent further abuse.
You can use our Banking Support Directory to search for your bank or building society. It contains information about the support that many major banks and building societies can offer, and how you can get in touch.
Contact the Additional Support Helpline on 0345 646 0318 (Mon–Fri, 9am–5pm).
AIB can support you to:
If you are an existing personal customer and have a poor credit score through no fault of your own, AIB may be able to support you to access lending.
Personal customers can request to opt out of confirmation of payee. This stops your account details being checked when an individual tries to pay you funds.
Contact the Additional Support Helpline on 0345 646 0318 (Mon–Fri, 9am–5pm).
Atom Bank has not listed the specific support they can offer to customers who have experienced economic or financial abuse. They have a general support team that may be able to support vulnerable customers with a range of issues.
Bank of Ireland has a specialist support team that can:
Bank of Scotland has a dedicated support team for customers who have experienced financial abuse. They can offer support with:
Barclays can provide support with issues including:
Citibank can offer support including:
This bank has not provided specific contact details for vulnerable customers.
You can send a secure online message from your online banking profile page.
Clydesdale Bank has a Financial Care Team that can help you to improve your financial position and take control of your money.
Contact the Financial Care Team on 0800 141 2261 (Mon–Fri, 8am–7pm and Sat, 9am–1pm).
Co-operative Bank has a dedicated financial support team that can offer support with:
They offer a ‘Safe Space‘ in branch for people experiencing domestic abuse to make it easier for you to access support.
Co-operative Bank has a partnership with Citizens Advice offering free financial help.
If you’re worried someone is watching what you’re doing online, Co-operative Bank has an economic abuse pop-up. It won’t show in your browser history. The link is at the bottom of all of their webpages.
Where appropriate, Dankse Bank will tailor solutions to your circumstances and work with you to make your banking safe and secure. They offer general support to customers who may be vulnerable.
First Direct can offer support including:
Halifax has a dedicated support team that can support customers who have experienced financial abuse. They can offer support with:
HSBC UK can offer support with:
HSBC UK branches offer a ‘Safe Space‘ for people experiencing domestic abuse to make it easier for you to access support.
Ikano Bank will share the information about your circumstances with staff as needed so that you only need to tell your story once.
Leeds Building Society can offer practical support to help you take back control of your money. This could include:
Contact the Specialist Customer Support Team via the main contact centre on 03450 50 50 75 (Mon–Fri, 8am–6pm and Sat, 9am–5pm).
Lloyds Bank has a support team that is dedicated solely to providing specialist support to customers who have experienced financial abuse.
They can offer support with:
Customers can request a non-geographical sort code for bank accounts.
M&S Bank can offer support with:
MBNA has a dedicated support team for customers who have experienced financial abuse. They can offer support with:
Metro Bank has Specialist Support team that can support you to:
They can make a confidential note of your situation on your file so that you don’t need to repeat your story each time you get in touch. They also offer a ‘Safe Space’ in branch for people experiencing domestic abuse to make it easier for you to access support.
Contact the Specialist Support team on 0345 450 3256 (Mon–Fri, 9am–5pm).
Monzo has a specialist support team who are trained to support customers with their account. They can support you to:
Monzo have non-geographical sort codes as standard when you open a new account.
Natwest has a specialist team that can support customers to:
Nationwide can provide support by:
Contact the Specialist Support Team on 0800 917 23 93 (Mon–Fri, 9am–5pm and Sat, 9am–1pm).
Royal Bank of Scotland can support you to:
Santander has a ‘Tell us once’ initiative. This means that details of your story will be kept on your file, with your consent, so you don’t need to repeat it every time you get in touch.
Branches offer a ‘Safe Space‘ for people experiencing domestic abuse to access support.
Smile has a dedicated financial support team that can offer support with:
Smile is part of Co-operative Bank, which has a partnership with Citizens Advice offering free financial help.
Contact the Specialist Support team via the main Customer Service team. Available 24/7 through in-app live chat or on 020 7930 4450. Ask to speak to the Specialist Support team.
TSB has an emergency flee fund that can provide money to help you leave an abuser.
They can support you to:
TSB has a scheme to allow domestic abuse victims to safely open and access a bank account without standard documentation.
Branches offer a ‘Safe Space‘ for people experiencing domestic abuse to access support.
TSB can offer a wide range of support tailored to your needs. You can find out more about what they can do on their website.
Ulster Bank can support you to:
The support that West Bromwich Building Society can offer will depend on your personal situation. They do not give details of specific support offered to vulnerable customers. An online case study mentions implementing protocols to help protect the customer from further abuse.
An online form is available to complete to provide details of your personal circumstances. The forms asks for information on how your circumstances may affect you managing your money, and for you to say how you would prefer to be contacted.
Yorkshire Building Society can support you to regain financial control, including providing support to:
They can also provide longer appointments in branch in a private room.
The bank has a duty to support you, and you won’t be penalised or blacklisted for reporting abuse and seeking their support.
If you do not already have a bank account in your own name, this will help you delink from the abuser as it will allow you to receive benefits or wages and to pay bills independently.
If you previously had a joint account with the abuser and/or know where they bank, open an account with a different bank. This will avoid the risk of the abuser getting access to your new address through accounts being linked.
See our resource on opening a bank account for more information on doing this safely.
Normally, both parties have to agree for a joint bank account to be closed. However, banks and building societies that have committed to the UK Finance 2021 Financial Abuse Code may not insist on this.
You should be able to close a joint account without the consent of the abuser as long as the balance is zero. It won’t be possible to close a joint bank account if you are in your overdraft, unless you are in a position to pay it off.
If it isn’t possible to close the account, you may be able to freeze the account instead.
If you are unable to close a joint account, you can ask the bank to freeze the account instead. This will prevent the abuser from withdrawing all the money from the account or from incurring an overdraft, which you would be jointly liable for. You may want to withdraw money before freezing the account, as you will not be able to do so when it is frozen.
Unfreezing the account will usually require the consent of all named account holders. Remember that freezing the account will mean that any standing orders and direct debits will not be paid.
Remember that using a joint account after you have left could give the abuser access to your location (eg through cash machine locations or on bank statements).
A credit card is never jointly held with someone – it is always in one person’s name. The abuser may have told you that your credit card is in joint names, but this is not possible in the UK. However, there can be a secondary cardholder who is permitted to use the cardholder’s account. If the abuser is named as a secondary cardholder on your account, you can call the card issuer and ask for them to be removed. Similarly, you can remove yourself as a secondary cardholder if you have access to a credit card in your partner’s name and wish to de-link.
Consider carefully whether closing or freezing your account or separating your credit card access could lead to further harm from the abuser.
Our information on how banks can help has more information that can support you.
If you rent your home with the abuser and have left your property or are planning to leave, let your landlord know. It may be possible to discuss your situation with them and explain the abuse that you have experienced.
If your rental contract means you are jointly liable for the payment of the rent with the abuser, ask your landlord if they are able to offer any flexibility. It may help to ask a domestic abuse worker to support you to speak to the landlord and explain your situation. You can find your local domestic abuse service by searching on the Women’s Aid website.
Check if there is a break clause in the tenancy agreement that could bring the contract to an end at an earlier date. This could minimise the length of time for which you need to continue paying rent.
If you are a homeowner, it is important to let your mortgage provider know that you are experiencing economic abuse. Many mortgage providers have signed up to the UK Finance 2021 Financial Abuse Code, which outlines the ways in which they have committed to supporting vulnerable customers, including customers experiencing economic abuse. Ask your mortgage provider if they have signed up to the Code and ask to speak to someone in the vulnerable customer team, if they have one, about how they can support you.
“He was a named person on two of my credit cards as he insisted he didn’t want one himself. They were meant to be for holidays and emergencies only. At one stage there were large payments on these cards where he had used his additional card.”
It is important to let those you pay bills to know of a change in your situation so that they can adapt your account and the amount you pay accordingly.
If you are leaving your home, notify utility companies, such as water, gas, electricity, internet and TV Licensing. Be sure to tell them the date that you left. This will mean you can challenge charges for any future use by the abuser and that you are not legally liable for the payment of the debt if the abuser’s use puts the account into arrears. If it is the abuser who leaves the home and the bills were in joint names, it is also important to notify utility companies of this so that your accounts can be de-linked.
If the local council knows the date you left the property, they can ensure that you are no longer charged for council tax and are not charged for council tax arrears incurred by the abuser. If you will be living alone after separating from the abuser, you may be able to apply for a discount on your council tax. A single person supplement is available if you are the only person aged over 18 in your home.
You may also have other bills and need to notify the provider that you are no longer at the property or that the abuser has left. This may include insurance companies, subscription services (eg TV package), and phone companies. Be as thorough as possible when thinking of all the accounts that you may have together.
If you are receiving benefits jointly with the abuser, you will need to report a change in your circumstances to begin receiving the benefits you are entitled to independently. If you claim Universal Credit, this may be the only benefit that you receive, unless you have children (see below). If you are receiving benefits under the legacy system, you may still be receiving benefits separately and need to contact more than one organisation.
Reporting a change in circumstances can in some cases affect the benefits that the abuser receives. If you are concerned that reporting a change in circumstance to benefit agencies could lead to further harm from the abuser, seek support from your local domestic abuse service to do this.
Report changes using your Universal Credit online account if you have one or contact the Universal Credit helpline on 0800 328 5644 (Mon–Fri, 8am–6pm). Your Universal Credit online account may have a journal facility. It can be useful to use this to note the fact that you have experienced economic abuse and are separated, so this can be taken into account when future decisions are made about your situation.
Call the Pension Service helpline on 0800 731 0469 (Mon–Fri, 8am–6pm).
Call the Disability Service Centre on 0800 121 4433 (Mon–Fri, 9am–5pm) to report changes if you get Disability Living Allowance (DLA), Attendance Allowance or Personal Independence Payment (PIP).
Tell your local council about changes if you get Housing Benefit.
You can report changes using the Child Benefit online service or call 0300 200 3100 (Mon–Fri, 8am–6pm). Note that child benefit is not part of Universal Credit, so changes will need to be reported separately even if you are claiming Universal Credit.
Unfortunately, perpetrators of economic abuse often use tactics in relation to children as part of the way they control their victim. One way of doing this is by claiming that children are living with them after separation so that they can claim child benefit. If this is a concern for you, you may wish to seek the support of your local domestic abuse service to report any changes in relation to child benefit.
Call Jobcentre Plus to report changes. You need to have your National Insurance number when you call.
If you have joint debts with the abuser, such as a loan, mortgage or an overdraft on a joint bank account, these debts will keep you financially linked to the abuser until they are cleared.
Before taking any action to tackle your debts, it is important to speak to a qualified debt adviser. Try to find an adviser who is a member of the Institute of Money Advisers. If you are confident to do so, it will help if you explain that you are a victim of domestic abuse. This will help them take your safety into account when advising you on the best way to deal with your debts.
A qualified debt adviser can outline the options you may have for dealing with your debts and help you to make any important financial decisions. They may also be able to support you to contact creditors and negotiate with them on your behalf.
The Financial Support Line, run by Money Advice Plus with support from SEA, offers specialist money advice to people who have experienced domestic abuse. Organisations including StepChange and National Debtline also have qualified advisers trained to offer specialist debt advice. There is a list of other organisations that you may find useful on our website.
Many perpetrators of economic abuse force their partner to make transactions that lead them into debt, or build up debts fraudulently in their name. This is known as coerced debt, and includes situations where you may have had no choice but to take on debt if the abuser did not allow you access to an income. If you are in debt as a result of the abuser’s behaviour, you are not alone and there are organisations that can support you. Our information on coerced debt has more information that you might find useful to help you consider your options.
It is important not to take action to tackle debts until you speak to a qualified debt adviser, as some debt solutions can have serious long-term consequences.
If you have taken out credit jointly with the abuser (for example a mortgage, a loan or a bank account with an overdraft), you will be financially linked with the abuser on your credit report. This means that lenders may look at the abuser’s credit history when they are considering decisions about any future applications for credit that you may make.
Your credit report gives an overview of credit that has been taken out in your name and can also help identify anything unusual, such as lender searches and credit applications that you did not request. There are three main credit reference agencies in the UK – Experian, Equifax and TransUnion. They may each hold different information, as different credit providers will report information about their lending to different agencies. It is a good idea to get a copy of your credit report from all three agencies.
You can financially disassociate from the abuser when you have no outstanding active credit agreements together, eg bank accounts, loans or credit cards. You can do this by contacting the credit reference agencies and asking them to put a ‘notice of disassociation’ on your file to indicate that you are no longer financially linked. It is not possible to disassociate if you still have outstanding credit agreements together, unless:
There is more information on economic abuse, your credit report and staying safe in our information on this topic.
If you have a joint insurance product with the abuser, it may be possible to separate this. However, it may depend on the type of insurance, the insurer and the type of cover you have.
It is often straightforward for an insurer to split a joint health or life insurance product, for example, while it can be more difficult if you have joint motor insurance or travel insurance, because of the way that this type of cover is usually set up.
Ask to speak to someone in the insurer’s customer vulnerability team, if they have one, to explain your situation and ask what measures they have in place to support customers experiencing economic abuse.
If you update your address details with any organisations you need to contact to de-link from the abuser, you may wish to let them know that you have experienced economic abuse. Tell them that it is important that your new address is not disclosed to the abuser through accounts being linked. Organisations may be able to include a flag on your account that indicates that extra care is needed in keeping your details confidential.
Last updated November 2023
If you are experiencing economic abuse, you are not alone. We have more information that can support you to take steps towards safety and begin to regain control of your finances.
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