To contact the Financial Support line for advice and guidance call the freephone number 0808 1968845 (Monday-Friday, 9am–1pm and 2pm–5pm). Calls are free of charge. For callers whose first language is not English, an interpretation service is available on request.
The aim of the Financial Support Line is to empower people who have experienced or are experiencing abuse to regain control of their finances. Advisers on the Line will always take your safety and well-being into account when giving advice.
While advisers on the Line cannot help with everything, they can:
Please note that volume on the Line is very high, so it may take a while to get through. We have had to take the difficult decision to remove the ability to leave a message. This was to keep everyone safe. Please do keep trying during our working hours (see above).
In the meantime, please do consult our information and resources.
We are piloting a new Financial Support Line Casework Service. You (or your client) may be eligible for the service if you:
If you meet these criteria, there are two ways you can reach the service.
If you are already being supported by a domestic abuse or advice service, you can ask them to do a professional referral on your behalf.
A staff member should email [email protected] using the referral form.
You can also refer yourself by calling the Financial Support Line on the phone number above and telling them you are eligible for referral to the casework service. An adviser will talk through how they think we can best support you.
Volume on the Line is very high, so it may take a while to get through. Please do keep trying.
If we cannot support you through the casework service, we can also refer you on to a partner organisation.
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