Financial Support Line

The Financial Support Line for Victims of Domestic Abuse is run by Money Advice Plus, our frontline partner. It offers specialist advice to anyone experiencing domestic abuse who is in financial difficulty. 

To contact the Financial Support line for advice and guidance, visit Money Advice Plus. The Financial Support line is open Monday-Friday, 9am–1pm and 2pm–5pm. Calls are free of charge. For callers whose first language is not English, an interpretation service is available on request.

Please note that volume on the Line is very high, so it may take a while to get through. 

We have had to take the difficult decision to remove the ability to leave a message. This was to keep everyone safe. Please do keep trying during our working hours (see above).

The aim of the Financial Support Line is to empower people who have experienced or are experiencing abuse to regain control of their finances. Advisers on the Line will always take your safety and well-being into account when giving advice.

While advisers on the Line cannot help with everything, they can:

• give you strategies for dealing with debt, including coerced debt
• discuss welfare benefit issues
• support you in developing a budget
• look at problems you may be experiencing with utility companies and other bills
• talk you through how to safely open a new bank account or work through problems you’re experiencing with banking
• in some cases, signpost or refer you to apply for small grants if you are experiencing severe financial hardship

In the meantime, please do consult our information and resources.

Are you dealing with coerced debt?

We are piloting a new Financial Support Line Casework Service. You (or your client) may be eligible for the service if you:

• have debts and have experienced economic abuse and
• have experienced or are experiencing domestic or economic abuse

If you meet these criteria, there are two ways you can reach the service.

1. Professional referral

If you are already being supported by a domestic abuse or advice service, you can ask them to do a professional referral on your behalf.

2. Self-referral

You can also refer yourself by calling the Financial Support Line on the phone number above and telling them you are eligible for referral to the casework service. An adviser will talk through how they think we can best support you.

Volume on the Line is very high, so it may take a while to get through. Please do keep trying.

If we cannot support you through the casework service, we can also refer you on to a partner organisation.

“When I found this number, it was a huge relief. It made all the difference knowing I could get the right advice for what I was going through by someone who understands.”

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