Designed for professionals working in financial services, this training will enable you to understand and recognise economic abuse as an issue and, specifically, how economic abuse occurs within the context of financial services. The course will support professionals to develop the necessary skills and knowledge to provide an appropriate response to customers experiencing economic abuse.
Who is this course suitable for?
Colleagues working in financial services in either customer-facing roles or for wider teams responsible for customer vulnerability, product design or specific departments e.g. Fraud teams, Mortgage teams.
What is the course format?
This online course is an interactive and engaging learning experience and includes group discussions, exercises and case studies. If required, we can tailor case studies to your organisation and specific examples of economic abuse that your organisation has encountered. All our courses are delivered by highly experienced trainers.
After completing the course, attendees will have:
- Increased knowledge of economic abuse as described in the Domestic Abuse Act
- Increased knowledge of how economic abuse operates within the context of domestic abuse
- Increased knowledge of and ability to describe examples of post-separation abuse
- Increased knowledge of the difference between economic abuse and financial abuse
- Increased skill in recognising perpetrator strategies, including coerced debt
- Increased skill to recognise the impact of economic abuse and its link with physical safety
- Increased confidence and motivation to respond to the impact of economic abuse on victim-survivors
- Increased empathy and understanding of the challenges faced by victim-survivors of economic abuse
- Increased confidence and motivation in their belief that their work can minimise harm and make a difference to victim-survivors of economic abuse and their long-term economic safety
- Increased knowledge of the difference financial services can make for victim-survivors
- Increased confidence and skill to identify and respond to common challenges you face with cases at your institution
- Increased knowledge of coerced debt, the difference between coerced debt and fraud and pre-conceptions of coerced debt
- Increased skill to spot the signs of economic abuse when speaking to customers
- New skills to identify best practice tips on responding to customers experiencing economic abuse
- Increased knowledge of effective signposting and where to access resources
This course is comprised of two 2.5 hour sessions which can either be delivered over one day (5 hours in total) or over two days (2.5 hours each day) to meet the needs of your organisation. The first session focuses on understanding, recognising and responding to economic abuse and the second session focuses on how to respond to economic abuse within your financial institution.
We can deliver this course in person or online via Zoom or Microsoft Teams.
Course fee information is available on request
For more information about our training courses or to discuss any bespoke or specific requirements, please contact: [email protected]