Financial Support Line Casework Service

Eligibility

You (or your client) may be eligible for the Financial Support Line Casework Service if you:

  • have debts and have experienced economic abuse
  • have at least one of your debts with Lloyds Banking Group (which includes Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows), HSBC or Cabot Finance  

If you meet these criteria, there are two ways you can reach the service.

1. Professional referral

If you are already being supported by a domestic abuse service, you can ask them to do a professional referral on your behalf. 

A staff member should email [email protected] using the referral form here.

2. Self-referral

You can also refer yourself by calling the Financial Support Line on 0808 1968845 (Mon–Fri, 9am–1pm & 2pm–5pm) and telling them you are eligible for referral to the casework service.  

Unfortunately, volume on the Line is very high, so it may take a while to get through. Please do keep trying.

What if I am not eligible?

I am not eligible for the current casework service because my debts are with another creditor. Can I still get help?

Yes, you can get support and advice from the Financial Support Line, but we do not have as many staff available on the line as in the casework service.

The Financial Support Line Casework Service is currently in its pilot phase. After the first phase of this pilot and once we’ve evaluated how it is working and made any necessary adaptations, we will be expanding the criteria to include more creditors.


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