Millions of people in the UK experienced economic abuse by a current or former partner in the last year. Many will be customers you and your colleagues interact with every day.
Financial services professionals play a critical role in identifying and responding to this form of domestic abuse. Your response can be life-changing for victim-survivors. Our ‘Economic Abuse and Financial Services’ training course equips professionals with the knowledge and skills to identify and respond to economic abuse at every stage of the customer journey.
Book our training today to help your organisation confidently support customers experiencing economic abuse to achieve good outcomes.
Recommended by 97% of learners
834 enrolled on this course
Duration: 6 hours
Delivery: Online/In-Person
Course fees: £350+VAT per person
Who is this course suitable for?
This course will benefit all professionals working in financial services. The course content applies to colleagues working at every stage of the customer journey. From call handlers and customer-facing staff to risk analysts, product design teams, and senior leaders, this course will help ensure your organisation has the financial systems to provide the right support for customers at every touchpoint.
Extremely valuable and thought provoking about not only how we support victim-survivors in the moment, but also on an ongoing basis.
Learner from a high street bank
What is the course format?
Developed and delivered by industry experts, this training course is an engaging, interactive learning experience informed by victim-survivors’ lived experience and based on current regulations and guidance.
Through group discussions and exercises based on relevant case studies, this course will increase learners’ understanding of economic abuse and boost their confidence in responding to customers in real-life situations.
The course comprises two three-hour sessions. These can be delivered over one day (6.5 hours in total with lunch) or over two days (three hours each day) to suit your organisation.
Informative content delivered in an engaging manner. Left feeling educated and able to provide colleagues and customers with the support they need.
Learner from a high street bank
What will the course cover?
By the end of the course you will…
Understand the impact, legal definition, and post-separation dynamics of economic abuse.
Identify & respond to signs of economic abuse, customer disclosures, and perpetrators’ tactics.
Support customers confidently and flexibly, in line with regulations and best practices.
Use practical tools and signpost victim-survivors to specialist services.
Embed awareness into policies, processes, and service design.
For a full list of learning objectives contact our training team
