Operations Assistant

Would you like to join a small but mighty charity, working as part of an inspirational team delivering real change for women and girls? Are you a highly organised and experienced operations assistant, looking for a new challenge? If so, we are looking for a brilliant Operations Assistant who can support us to deliver our ambitious 3-year strategy.  

Reporting to: Head of Operations

Location: Home-based

Salary: £28,000 per annum (pro rata)

Contract: 22.5 – 30 hours a week, flexible working

About SEA

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. Our vision is a world in which all women and girls are economically equal and live their lives free of abuse and exploitation. Economic abuse is a form of coercive and controlling behaviour: 95% of women who experience domestic abuse will experience economic abuse. Not only does it limit their choices and ability to access safety, but it has an ongoing impact. It damages future dreams and aspirations, and, in some cases, it takes lives.

About the role

As Operations Assistant you will support the Head of Operations in their day-to-day operational management of the Charity.  You will be proactive, have excellent organisational and administrative skills, the ability to use your initiative and be solution-focused, and a willingness to be flexible in working as part of a small team.

Key responsibilities

Working with the Head of Operations you will have the following responsibilities:

  • Assisting with all aspects of recruitment, induction, Right to Work/DBS checking, issuing of contracts, equipment supplies and onboarding of new staff.
  • Supporting the Head of Operations to develop and implement organisational policies to ensure the Charity has the appropriate policies and practice in place to maintain organisational resilience and wellbeing, including undertaking annual health and safety assessments.
  • Liaising with the IT Support service and Team members to resolve IT issues, including identifying new ways of working if appropriate.
  • Taking a lead on all aspects of Team Wellbeing, including identifying new Wellbeing initiatives, purchasing gifts, and organising Team meetings and events.
  • Working with other Team members to support all aspects of internal communications to ensure that all Team members feel engaged, valued, listened to, and informed.
  • Assisting with purchasing of equipment, licenses and other items and booking travel and accommodation.
  • Ensuring high standards of information management and data protection across the Charity, making sure the team can access the information they need quickly and easily, maintaining it securely, and keeping accurate records and audit trails

General Duties

  • To contribute to the promotion of SEA and its work.
  • To participate and contribute to team meetings and organisational development.
  • To engage in learning and take responsibility for your own personal development; and
  • To comply with SEAs policies and procedures and legal requirements, such as provisions set out in the GDPR, Health and Safety at Work Act 1974 and Equality Act 2010.

Essential skills and experience

  • A commitment to the values and feminist ethos of SEA.
  • Proven experience working in an operations support and administrative role
  • Strong organisational, multi-tasking and administrative skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently in a fully remote environment.
  • An ability to use initiative, patience, and perseverance to help resolve problems.
  • Ability to exercise confidentiality and discretion.

Desirable skills and experience

  • Experience of operational HR practice is desirable but not essential.
  • Previous experience of Customer Relationship Management systems, ideally Salesforce, would be useful, but not essential.
  • An understanding of Health and Safety legislation, and previous experience supporting remote workers with health and safety issues would also be helpful.  

Working arrangements

This role is home-based, but occasional travel to meetings will be required. A laptop and telephone are provided, and travel expenses are covered. The wider SEA team meets approximately once a month virtually, with in-person meetings every quarter. Due to the nature of our work and this role, appointment will be subject to satisfactory Disclosure and Barring Service (DBS) check and references.

What we offer

  • 25 days annual leave, plus 5 Wellbeing Days
  • Flexible working
  • Working from home
  • Pension Contribution
  • Reflective practice and Employee Assistance Programme

To apply

Please apply via our online application system. Please also complete our equality and diversity monitoring form.

Closing date for applications: Midnight 13th March

For an informal discussion about the role, please contact Helen Liles, Head of Operations, [email protected]

Interviews: Interviews will take place on Wednesday 29th March in Central London or virtually

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from individuals whose communities are under-represented.